General Terms & Conditions | Promotions Terms & Conditions | Privacy Policy

Terms and Conditions

Promotional Terms and Conditions

1. Introduction

1.1 Cashcade Limiteds terms and conditions set out below apply to all promotional offers whether sent in correspondence (for example emails, computer pop-ups and letters) (each a "Promotion Correspondence") or published via the web landing page on our website (each an "On-line Promotion").

1.2 Such promotions may take the form of bonus offers (whether for real cash or some other type of bonus or incentive), prize draws, competitions, contests or other form of promotion. All such promotions are subject to these general promotion terms and conditions, any rules set out in Promotion Correspondence and the specific rules found on the information pages of the individual promotion also accessible from the hyperlinks below (together the "Promotion Terms").

Bonus Terms and Conditions

Game Prizes including 1TG and 2TG Terms and Conditions

Free Bingo Terms and Conditions

Guaranteed Jackpots Terms and Conditions

Win Extra Bonus Points Terms and Conditions

Instant Win Cashback Day Terms and Conditions

Team Bingo Rules of Play

Loyalty Scheme Terms and Conditions

Refer A Friend Terms and Conditions

1.3 You should check the Promotion Terms before participating in any promotional offer as by participating in a promotion you accept and agree to be legally bound by such terms.

1.4 Any complimentary bonus (whether real money bonuses, bonus points or some other form of incentive) credited to your account must be used in adherence with such terms and conditions. We reserve the right to withdraw any promotion, bonus or special offer at any time.

2. Eligibility

2.1 Unless otherwise indicated in the Promotion Correspondence or an On-line Promotion, a promotion is intended for the addressed recipient or category of recipient only and cannot be transferred. If you are not the intended recipient or within the intended category of recipient then the offer is null and void.

2.2 To be eligible to participate in any Promotion, you must be a "Qualifying Player" i.e. you must:

(a) be 18 years of age or older;
(b) be legally entitled to use our services in accordance with our General Terms and Conditions;
(c) unless the applicable specific Promotion Terms indicate that a "no purchase necessary" route is available and subject to section 2.3 below, have successfully completed registration on our website for the relevant service and opened a real money player account in accordance with our General Terms and Conditions;
(d) satisfy any other eligibility criteria set out in the relevant sections of our Promotion Terms in respect of certain general categories of Promotion and in the applicable Specific Promotional Terms; and
(e) not be an Unauthorised Person (as defined below);

2.3 To participate in any of our promotions, you should follow the instructions set out in the relevant Promotion Communication, on the individual web landing page for that promotion and, where appropriate, the applicable specific Promotion Terms. Where the Promotion Communication or landing page indicates that no purchase is necessary to participate in the promotion, you may participate by sending an email to any address there specified.

2.4 Officers, directors, employees, consultants or agents of Cashcade or any of its subsidiaries, parent or associated companies, or any of its or their respective suppliers or vendors (including advertising, printing and publicity agencies) or any officers, directors, employees, consultants or agents of any entity connected with any promotion, or relatives of any of the foregoing persons (collectively, "Unauthorised Persons") are not permitted to participate in any Promotion. For the purposes of these Promotion Terms, "relative" shall include, but not be limited to, a spouse, partner, child or sibling of an Unauthorised Person and any person residing in the same household as an Unauthorised Person.

2.5 Your participation in any promotion is voluntary. You have the choice to decline to participate in any promotion by simply ignoring the relevant Promotion Correspondence or publication. If the promotion is automatic and you are unable to voluntarily elect not to participate you may email us using the form here and request not to be a party to the promotion.

2.6 In the event that the Company believes a user of the Service is abusing or attempting to abuse a bonus or other promotion, or is likely to benefit through abuse or lack of good faith from a gambling policy adopted by the Company, then the Company may, at its sole discretion, deny, withhold or withdraw from any user any bonus or promotion, or rescind any policy with respect to that user, either temporarily or permanently, or terminate that user's access to the Services and/or block that user's account.

3. Changing a Promotion

3.1 If we believe you are abusing a game or attempting to abuse a bonus or other promotion, or you are likely to benefit through abuse or lack of good faith from a gambling policy adopted by us, then we may, at our sole discretion, deny, withhold or withdraw from you any bonus or promotion, or rescind any policy with you, either temporarily or permanently, or terminate your access to the game and/or block that user's account.

3.2 We reserve the right to alter, discontinue or terminate any promotion, or any aspect of it, at any time, with or without notice, for any reason whatever, including without limitation if there has been any printing, production, distribution or other error in any Promotion Communication or on the website, or where there has been any error in the preparation for or conduct of any Promotion affecting the result of the Promotion or the number of participants or the value of claims.

3.3 The Promotion Terms may be modified by us at any time by posting the modified terms on the relevant page(s) of the website. We recommend you revisit these Promotion Terms regularly. By your continued participation in any promotion, you accept any such modified terms.

4. Promotions and Prizes

4.1 Qualifying Players who win a prize as the result of any promotion (each, respectively, a "Winner" and a "Prize") must accept the relevant Prize "as is" and there is no right to a cash alternative unless we, in our sole discretion, elect to offer such a cash alternative (which may be less than the full value of the Prize). We reserve the right, at any time, to substitute any Prize with one or more prizes (other than a cash alternative) of substantially equivalent value. Prizes will be drawn at random.

4.2 All Prizes will be drawn by the time or within the timeframe specified in the applicable Specific Promotional Terms and, unless otherwise indicated there, a cash Prize will be paid into the Account of the Winner. Where we arrange for a non-cash Prize to be delivered to you, the delivery may need to be signed for, but in all cases we reserve the right to require that a particular Prize is made available for collection only, including without limitation if such Prize is impractical or unduly costly to deliver. In the case of a non-cash Prize, we will make all reasonable attempts to contact the Winner using his/her Account contact details, but if we have not been able to make contact with the Winner within 30 days of the Prize being won, we reserve the right to draw another Winner in place of the original Winner or to forfeit the Prize altogether without liability to the Winner.

4.3 We reserve the right not to award a Prize or to seek the return of any Prize awarded in the event that the Winner is not entitled to receive such Prize in accordance with applicable law (provided always that the Winner is solely responsible for ensuring that s/he is entitled to receive any Prize) or if we have cause to disqualify the Winner.

4.4 Any entitlement to receive a Prize is non-transferable.

4.5 The Winner is solely responsible for the payment of any applicable tax in relation to the relevant Prize and for any costs associated with the Prize. Where a Prize consists of an event, activity, holiday or the performance of a service, the Winner is solely responsible for complying with any booking or other conditions or instructions of the relevant third party provider or organiser and must be able to comply with any restrictions as to dates and times in relation to the Prize (which may not be re-scheduled) and any other eligibility restrictions imposed by the relevant third party provider or organiser. The contract in relation to any such event, activity, holiday or service will be directly between the Winner and the relevant third party provider or organiser and we will not be a party to that contract or have any liability in relation to its performance or non-performance, which shall be the sole responsibility of the relevant third party provider or organiser. We will not provide any form of insurance, including without limitation any public liability or cancellation insurance, in respect of any Prize consisting of an event, activity, holiday or service.

4.6 Our offering of a particular Prize implies no affiliation on our part with or sponsorship or endorsement of the relevant third party manufacturer, supplier, provider or organiser. Any photograph used to promote a Prize is for illustrative purposes only and the actual Prize may differ from the item shown in the photograph, including without limitation as to make, model, specification, colour, finish, packaging and other features.

4.7 The Winner is solely responsible for all use made of the Prize. Except as expressly provided in these Promotion Terms, no representations, warranties, conditions or other terms are made, given or accepted by us and no other terms shall apply, as between us and any person, in relation to any Prize, including without limitation any terms as to suitably, reliability, satisfactory quality or fitness for purpose, or any other implied terms, all of which we exclude to the maximum extent permitted by law.